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About this Read Me file
This Read Me file is designed to address most of the problems you may encounter when using Eyewitness Photo Gallery (Photo Gallery). Please take a look at the table of contents to see if your particular problem is addressed:
1. System requirements for running Photo Gallery
2. Installing Photo Gallery
3. Performance problems
4. Running Photo Gallery with low memory
5. Screen size and color configuration
6. Printing and copying
7. Care of Compact Discs
The Photo Gallery CD also contains context-sensitive help, but if you are still having problems or need further technical support on any Dorling Kindersley product, please call the Multimedia Helpline with details of the problem, including any error messages that were produced, and the full specification of your Macintosh.
The numbers in New York, USA are:
Telephone: 1-800 DKMM 575
Fax: 212 213 5240
E-mail: DKMM@phantom.com
The numbers in London, United Kingdom are:
Telephone: 0171 753 3488
Fax: 0171 753 7575
E-mail: DKMM@dkmm.co.uk
1. System requirements for running Photo Gallery
The minimum computer specification required for running Photo Gallery is as follows:
Any Apple Macintosh¿ with a 68030 16MHz processor, or above, that supports a 640 x 480 pixel monitor capable of displaying 256 colors, 4Mb RAM, a CD-ROM drive, and System 7.0 or later (System 7.5 recommended).
Photo Gallery also requires a certain amount of free RAM in order to run. You can check the minimum amount of free RAM required by Photo Gallery in the following way:
1. Insert the Photo Gallery CD into the CD-ROM drive.
2. Click on the Eyewitness Photo Gallery icon to highlight it.
3. From the File menu, select Get Info.
4. Under the memory requirements section, look for the figure in the Minimum Size box. This is the minimum amount of free RAM that Photo Gallery needs in order to run.
2. Installing Photo Gallery
Ñ Photo Gallery may be run directly from the CD simply by double-clicking on the Eyewitness Photo Gallery icon.
3. Performance problems
If Photo Gallery runs slowly try the following suggestions:
Ñ Running Photo Gallery with your Macintosh in Virtual Memory mode can cause problems. In Virtual Memory mode, your Macintosh uses a section of its hard drive to emulate RAM. Although this increases the free RAM available to Photo Gallery, access to that RAM can be slow. For best performance, use the Memory control panel to turn Virtual Memory off and then restart your Macintosh.
Ñ An old or slow CD-ROM drive will impair the program's performance. The only solution to this problem is to upgrade your CD-ROM drive.
Ñ Copy the "Photo Gallery ─" folder to your hard disk. This folder contains all of the files required to run PhotoGallery from your hard disk. If the performance does not improve, try increasing the amount of memory allocated to Photo Gallery. This can be done as follows:
1. Click to highlight the Eyewitness Photo Gallery icon in the "Photo Gallery ─" folder on your hard disk.
2. From the File menu, select Get Info.
3. Under the Memory Requirements section, look for the figure in the Minimum Size box. This is the minimum amount of free RAM that Photo Gallery requires in order to run. Increase the number in the Preferred Size box. If the memory is available, Photo Gallery will use this Preferred Size of memory.
Ñ SCSI termination problems can affect your CD-ROM drive. Your CD-ROM drive must be either internally or externally terminated. Consult your Macintosh documentation for more information on SCSI termination.
If Photo Gallery crashes, or freezes up, the most likely cause is a problem with memory. You should try the following solution:
1) Press ALT + APPLE + ESC to force Photo Gallery to shut down. Please note, the APPLE key is also known as the COMMAND key.
2) From the Apple menu, choose Control Panels, then Memory.
3) In the Memory control panel, make sure that the Modern Memory Manager is set to Off. DO NOT click Use Defaults.
4) Now restart your computer and try to run Photo Gallery again.
4. Running Photo Gallery with low memory
Photo Gallery requires a minimum amount of free RAM to run. You can check how much free RAM is required by doing the following:
1. Insert the Photo Gallery CD in the CD-ROM drive.
2. Click to highlight the Eyewitness Photo Gallery icon.
3. From the File menu, select Get Info.
4. Under the Memory Requirements section, look for the figure in the Minimum Size box. This is the minimum amount of free RAM that Photo Gallery requires in order to run.
You can check on the amount of free RAM available by opening the About This Macintosh dialog box from the Apple menu in the Finder. If you have do not have enough free RAM to run Photo Gallery, try the following suggestions to free up additional RAM:
Ñ Make sure you have only one application running at a time.
Ñ You may be able to reduce the amount of memory used by your system software by removing unused Apple menu items, fonts, extensions, sounds, etc. from your system folder. These items can occupy considerable amounts of memory and their removal may allow Photo Gallery enough RAM to run efficiently. Consult your Macintosh documentation for more information on how to remove these items.
Ñ If you still have less than the minimum amount of free RAM, you can allocate some hard disk space to work as Virtual Memory. You can set your Macintosh to use Virtual Memory by using the Memory control panel, found in the Control Panels folder within your System folder. Using Virtual Memory will, however, slow your Macintosh's access time to RAM and may cause the product to run unacceptably slowly.
Ñ If your Macintosh is set to more than 256 colors you may be able to reduce the amount of memory Photo Gallery uses by setting the monitor control panel to 256 colors. To do this, select Control Panels from the Apple menu, and then select Monitors. From the list of settings for your selected monitor you should choose 256 colors.
If Photo Gallery crashes, or freezes up, the most likely cause is a problem with memory. You should try the following solution:
1) Press ALT + APPLE + ESC to force Photo Gallery to shut down.
2) From the Apple menu, choose Control Panels, then Memory.
3) In the Memory control panel, make sure that the Modern Memory Manager is set to Off. DO NOT click Use Defaults.
4) Now restart your computer and try to run Photo Gallery again.
5. Screen size and color configuration
Ñ Photo Gallery will run on any color monitor with a resolution of 640 x 480 pixels that supports 256 colors or more. The program will work on a grayscale monitor, but is not designed to work in black and white.
Ñ Photo Gallery is not designed to run on multiple monitors. If you have such a setup, the program will run on your primary monitor only.
6. Printing and copying
Ñ Black and white prints will be of poor quality. If you have a laser printer, better quality images will be achieved by using the color/grayscale option.
Ñ Both Print and Copy functions may be affected by low memory. Refer to section 4, Running Photo Gallery with low memory.
7. Care of Compact Discs
Contrary to early reports, compact discs (CDs) are very easily damaged if treated carelessly. Such damage has a much greater effect on the digital data of a CD-ROM than on the information of a music CD. A dirty or damaged CD-ROM is quite likely to malfunction. With CD-ROM drives becoming ever faster and more disc-sensitive, this is becoming an increasing problem.
The surface of the disc can quickly gather dirt and is very easily scratched. To protect the data from scratches, fingerprints, dust particles and smears, do not touch the readout side (unlabelled side) of the disc or place it face down on a hard surface.
Should the CD become dirty, clean it with a soft cloth lightly moistened with CD cleaning fluid or ethyl alcohol, working from the centre to the edge. Do not use any type of solvent, such as benzene, lacquer thinner, anti-static agents or LP record cleaners as they may damage the surface.
Never leave the disc in a place subject to direct sunlight, high temperature or high humidity. Recommended storage conditions are:
Ñ Temperature: 10íC to 50íC (50íF to 122íF)
Ñ Humidity: 10% to 80%
⌐ 24 April 1996 Dorling Kindersley. All rights reserved.
